- Toll-free numbers
- Voicemail transcription
- Recorded greetings
- Unlimited conference calling
- Automatic customer feedback
- Auto dialer
- Customer information when receiving calls
- Voicemail to email conversion
- Call forwarding and call transfer
- Vanity phone numbers
- App integration with Google Workspace, Microsoft Teams, Salesforce, etc.
It’s hard to beat Nextiva when it comes to virtual business phone number service providers. It is arguably the best option you have, especially if you are a small business or working your solo hustle.The app offers you the ability to choose local area code phone numbers, which is perfect if you want to spread your business’ presence in different locations. One of Nextiva’s strongest suits, however, is its customer relationship management (CRM) framework, which puts it one step ahead of its competitors. The company also offers constant customer service (which has a good reputation), great call quality, and a stable system.
Pricing:
The pricing for each of Nextiva's plans depends on the number of people that are going to be using its services. The different groups go as follows: 1-4, 5-19, 20-99, and 100+ users. Of course, the price goes down with each increase in the number of users. The amount you pay also depends on whether you sign up for a monthly or yearly subscription, with the latter resulting in a lower cost overall.
Prices below are for an annual subscription, and follow the 1-4, 5-19, 20-99, and 100+ user pricings.
Essential: $23.95/$21.95/$18.95/$17.95- Unlimited voice calling
- Video meetings, up to 45 minutes, and 250 participants
- Team collaboration chat messaging
- Calendar and meeting scheduling
- Contact and calendar integrations, Google and Outlook
- Create notes on contacts and calls
- Contact management, up to 500 shared contacts
- Toll-free numbers, unlimited Internet Fax
- Unlimited conference calls, up to 40 participants
- Multi-level auto-attendant
- Desktop and mobile SMS/MMS, up to 1,000 messages per user
- Voicemail to SMS notifications
- Integrations with Salesforce, HubSpot, and more
- Unlimited participants on conference calls
- Call recording
- Microsoft Teams direct routing integration
- Single sign-on
Ooma
Features:
- Free toll-free numbers
- Free local phone numbers
- Auto-attendant
- Music-on-hold
- Call Recording
- Voicemail Transcription
- Advanced Call Routing
- Unlimited calls to the US, Canada, and Mexico
Ooma is another great option that offers you a ton of features and comes with perks like free 1-800 toll-free numbers. Local phone numbers are also free and you have the option to port your existing phone number over. On top of all of that, it is extremely easy to set up and start using immediately. It is worth pointing out, though, that some of the features are locked behind the more expensive plan.
Pricing:
Ooma Essentials: $19.95 per user per month
- 50+ Standard Features
- Unlimited Calling in US, Canada, Mexico and Puerto Rico
- Virtual Receptionist
- Mobile App
- Everything in Essentials
- Desktop App
- Text Messaging
- Videoconferencing (up to 25 participants)
- Call Recording
- Everything in Pro
- CRM Integration
- Videoconferencing (up to 100 participants)
- Team Chat
- Hot Desking
- Call Queuing
Grasshopper
Features:
- Vanity numbers
- 800 and 833 toll-free numbers
- Choosing your area code
- Extensions and call routing
- Call forwarding, call transfer, and call blocking
- Auto-attendant
- Instant response
- Incoming call control
Grasshopper is intended to work best for small and medium businesses. It is one of the easiest apps to work with and comes with every feature your business might need during its first few years. What makes the app popular is that it offers all of the aforementioned features, and more, for an affordable price.
Pricing:
Solo: $26/month for 1 phone number and 3 extensions
- Call forwarding
- Virtual fax
- Unlimited text messaging
- Domestic voice minutes
- Read-Your-Voicemail (transcription)
- Custom greetings
- Call transfers
Small business: $80/month for 5 phone numbers and unlimited extensions
Google Voice
Features:
- Voicemail transcription
- Voicemail greeting
- Auto-attendant
- Integrations with Google Calendar and Google Meet
- Unlimited calls to the US and Canada (from the US)
- Unlimited messages in the US
- Spam call blocker
- Call forwarding
If you are looking to be as cost-efficient as possible, but also want a good and reliable service, then Google Voice just might be the best choice for you. It is completely free for personal use and offers you many features that can come in handy, like voicemail transcription, spam call blocker, call forwarding, and more.Pricing:
Free for personal use:
- Free phone number
- Free calls and texts
- Voicemails
- Web application
- Free calls to Europe
- Voicemail transcription
- Google Meet and Calendar integration
- Usage and activity reporting
- Call forwarding
- Multi-level auto attendant
- Ring groups
- Desk phone and ATA support
- e-Discovery for calls, voice mails, and text messaging records
- Ad-hoc user call recording
- Unlimited international locations
- Advanced reporting (BigQuery)
- Automatic ad-hoc user call recording
TextFree
Features:
- Free group texting
- Voicemail
- Unlimited texts in the US
- You can choose your area code
- You can customize your phone number
TextFree is an app that lives up to its name by offering you a free second US-based phone number, which you can use to make free phone calls and text messages. You will be charged, however, if you are calling someone outside the US and Canada.
Pricing:
Free Plan:
- Includes custom phone number
- Free texts
- Free calls and voicemail
- Unlimited Calling
- Reserve your Number
- No Ads
- Change your TextFree number
- Shortcode/verification code support
How to choose the best virtual business phone number service for you
Your first step should be to determine exactly what you want from a virtual business phone number service, or said differently, what features you absolutely need to have for your business. If you don’t need any special perks, then the free plans of Google Voice and TextFree might be plenty sufficient, at least in the beginning.
However, if you own a small business or require a more advanced service like auto-attendant, voicemail transcription, audio, and video conferencing, etc., you will need to start paying up for the more premium plans.
Of course, you also need to take into account how much you are willing to spend on this service. Check which app gives you what you require for the least amount of money possible. That being said, it is also a good idea to look at the pricier plans so that you have a clear image of whether the service would satisfy your business as it grows.Lastly, customer service is crucial when it comes to anything that your business depends on, so make sure you check out user reviews before you jump in and sign up. The apps that we have provided in this list, though, should all have at the very least decent, if not great support.
How we picked the apps in this list
There are a ton of apps that offer a virtual business phone number, so we took into consideration several factors while picking the ones for this list. We wanted to give you examples of options that have a decent free plan, for those of you who don’t want to spend a single dime on such a service.
When it comes to the paid options, we looked for the most well-trusted services we could find, that have a reputation for quality and good support. It was also important to consider the different subscription plans for each one and weigh the benefits they offer against the respective price.
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